Electronic Company Resolve Resource Management Issues

Case Study on use of eResource Scheduler

Company Background

Client organization is a multi-national engineering and electronics company, one of the largest in the world. It has production & research units across different countries. These units supply electronic appliances all over the world and are also responsible for product development. Organization’s revenue is in the range of 15 – 20 billion USD. More than 50,000 employees are spread across the globe between different regions, offices, departments and teams.


Client organization handles large number of development projects simultaneously in different offices. Resource coordinators are responsible for coordinating with project managers and allocating the right resource to their projects. Resources are allocated to different projects for a certain number of days and once the project is complete, resources get reallocated to a new project. In this matrix environment, resource coordinators face the following issues…

All of the above resulted in project delays, miscommunication and underutilization of resources.

Solution: New Resource Scheduling Process

Client organization undertook trial of our resource allocation software ‘eResource Scheduler’ in September 2012 and installed the production version in November 2012.

All resources were uploaded in our allocation tool along with their applicable office, team, managers etc. This import was done using excel template generated by application itself. In addition to already provided fields, administrator defined custom attributes / fields such as ‘Educational Qualification’, ‘Language Skills’, ‘Software Skills’ and ‘Experience’ among others. These additional fields allowed capturing all possible information about all resources in a central database.

By using access rights feature, office managers were given rights to view resources in their own offices (Berlin, Frankfurt etc.) and their allocations (not other offices). Resource coordinators were given the rights to view and allocate resources from all the offices from a particular region (e.g. Germany, France etc.)

New Scheduling Process…


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