Support Options

Software for Scheduling, Planning & Managing Resources

Good support & service helps in using the software to its full potential and increases ROI. We provide our users with all the support required for effectively and efficiently using our resource management software. All our users have free access to support material like...

Apart from this, we also provide following support options to our clients.

  1. Personal Account Manager:
    We believe in providing personalized service. All our clients and prospective clients are assigned a dedicated account manager from the moment they start interacting with ENBRAUN. Account manager is the point of contact for all your requirements (technical, training, billing etc.). This structure provides personalized service and ensures that our clients never need to dial a general support number and wait in long queue to explain their requirements / issues again and again at different levels. Account manager coordinate web / phone meetings and ensure that our current & prospective clients get all the necessary support from our concerned departments.

  2. Complimentary Web Demo:
    We use sophisticated and convenient online screen sharing and meeting software to provide support to our clients. We provide complimentary web demo to all our prospective & new clients. Web demo takes approx. 30 minutes and provides complete software overview.

  3. Web Based Training:
    After web demo, if additional training is required, then we can provide web based personal training sessions at a nominal cost of USD 300 for 2 hours. We prefer 'Train the Trainer' model, so that our clients have an in-house product specialist for their on-going configuration and administrative requirements.

  4. Live Chat:
    Start a chat session with our experts to discuss queries or resolve issues during our business hours (Monday to Friday, 9 am to 5 pm IST).

  5. Contact Us:
    Use 'Contact Us' form to get in touch with us, one of our consultants will get back to you in maximum 1 working day.

  6. E-Mail:
    All queries and issues can be e-mailed at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , one of our consultants will get back to you in maximum 1 working day.

  7. Onsite Training:
    In some cases we also provide onsite configuration and training workshops, the cost of this is quoted on a case to case basis.

  8. Phone Support:
    We are in the process of setting up 24 hour support centre. Once this is ready, we will be able to provide 24 hour phone support to our clients around the globe.

Note: Our official working timings are from 9 am IST to 6 pm IST Monday to Friday and we observe Indian bank holidays. Account managers that service international clients work at least a part of client's working timings. Mutually convenient timings can be coordinated with your account manager to organize web support sessions / phone calls.

Visit feature page for complete list of functionalities offered by eRS resource management software. For quick overview, view 5 minute tour video of eRS resource planning software. Evaluate our resource scheduling software in your business environment by opting for fully functional free trial of our resource scheduling software. Visit licensing information page for detailed information on licensing model of eRS resource planning software. Details about technical requirements to implement our resource management software, can be found on technical information page. FAQ page answers commonly asked questions about our resource planning software. For better understanding, request obligation free personal web demo of our resource planning software. For queries about our resource scheduling software, submit the form on contact us page.